Damage or Defective Items Warranty

It is rare, but sometimes accidents happen. To ensure you can have peace of mind when ordering art online, I offer to replace the artwork immediately if in the very rare case your art is defective, damaged in transit, or if you receive the wrong item.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

If in the case your item has arrived damaged, please contact us within 24 hours of receiving your package so that I can promptly arrange a replacement. 

You will need to supply me photos of: The external box, the shipping label on the box and any damage to the artwork/frame.

If a replacement is not available, a credit will be applied to your store account or you will be provided a gift card to the equal value. If a return is required to inspect the item prior to processing your refund, we will cover the cost of return shipping. In some cases, you won't be required to return the defective product for me to arrange your replacement or refund/store credit.

7-Day Change of Mind Returns

We want you to love your purchase. If you do change your mind, we have a 7 day change-of-mind return policy. You can return your art to us within the seven days in exchange for a store credit. All store credits are valid for one year from the date of issue.

Please be informed that we can only accept change-of-mind return once for each order placed. For each customer, regardless of the amount of artworks you order, we will only accept change-of-mind return twice within the 12 months period.

All returns must be ‘as new’ condition and packaged securely in the original packaging. The customer will be responsible for return shipping costs.
To request a return, email us at enquiries@corinnemelanie.co with your order number and we will provide next steps.

Please do not send your artwork directly back to the shipping address on your package as my artwork is fulfilled and framed from an alternative address. You will be provided the return address when you contact us to arrange a return.

Please note: The return shipping address is in Melbourne, Australia. 

Unfortunately, we cannot accept returns on sale items or gift cards.

You can contact us with any cancellation, return, or refund questions at enquiries@corinnemelanie.co.

Cancellations or Exchanges

Due to the made-to-order nature of my art prints, I have a 12-hour cancellation or exchange policy. This means you must contact us within 12 hours of your purchase to make a change to your order, or cancel. 

We will charge a 5% administration fee for order cancellation.

European Union 3 day cooling off period: Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel your order within 3 days for any reason and without justification.

Refunds for cancelled orders: If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at enquiries@corinnemelanie.co.

Fine Art Warranty

We stand behind the fine art quality of our artworks. Please find the warranty periods below. The warranty period is from the date of purchase and is for Australian customers only. The warranty is considered void if the customer didn't follow care instructions or the fault/damage was caused by a misusage or accident.

If any fault is found within warranty period please contact us immediately. You will need to provide photos of the artwork it in condition and we will assess all warranty claims on a case by case basis. 

This policy was last updated on the 8th April 2025

Corinne Melanie Pty Ltd | ABN 66 633 216 752 | ACN 633 216 752

Contact us via enquiries@corinnemelanie.co