Wholesale Account Terms

This section sets out our terms & conditions for wholesale trade.

Please read these terms and conditions carefully as they form part of your agreement with Corinne Melanie Pty Ltd. By accessing our website, registering as a customer or ordering products, you agree to comply with these terms and conditions. If you require clarification or have any questions please contact our team.

We may modify these terms and conditions from time to time in order comply with changing legislations and to provide the highest level of service and protection to our customers. Please check these terms for any changes before you order.

Opening a wholesale account

In order to become a wholesale customer with us, you must:

  • be aged 18 or older
  • be a current director of a company, partnership or sole trader or ABN holder of a registered interior styling/design or retail business
  • complete a trading account application form and open a wholesale account.

How do I set up a wholesale trading account?

Wholesale customers will need to complete this form. Approved applicants will receive an email containing instructions to create a wholesale account.

To qualify as a wholesale customer, you must purchase the goods for the purpose of on-selling them to your customers.

Once you have a log in, you can access your account 24 hours per day to place orders online.

When creating an account you will need to provide all relevant details, including a contact person, delivery address and email address. You will receive a username and password to access your online account. You are solely responsible for maintaining the confidentiality of your log in details, and as such, are responsible for who might use them to access your account.

You may update or edit your account at any time through our website or by contacting us.

You may not have more than one active account, and your account is non-transferable. You may be refused an account or orders at the sole discretion of Corinne Melanie. Corinne Melanie may at its sole discretion terminate your account or services at any time.

We May Contact You

By requesting to become a wholesale customer of Corinne Melanie you agree that we may contact you (including by email, SMS, telephone or such other means) in relation to: 

  • the delivery service, your account, any products, or your order
  • any marketing or promotion which we conduct, special products or VIP specials being offered, newsletters or publications

We will not sell or give your information to any third party, or otherwise provide your details to another company without your consent. To limit our marketing or promotional contact with you, please contact us.

Eligibility: Wholesale orders must be of a minimum $1000 AUD value in order for the wholesale discounts to apply. In order to remain eligible for wholesale discounts, you will just need to make a minimum of 1 wholesale order every 6 months.

Orders and Delivery – Wholesale customers

Placing a Wholesale Order

You will need to set up an account with us before you can place an order as a wholesale customer. Once set up, you can place an order online.

You will be asked to confirm your order and account details each time you place an order.

Changing Your Order

You can change your order within 24 hours of placing it by contacting <mailto:"hello@corinnemelanieart.com">, after this time we cannot alter the order. No changes or cancellations will be accepted after these cut off times.

Receiving Your Products

You will receive the products to the delivery address you provide.

You own and are responsible for all products once they have been delivered to you. Please make sure that you check all products carefully against your tax invoice.

Public Holidays: Please note that orders are not processed on weekends or public holidays. We request that customers place orders as early as possible to ensure you have sufficient stock levels.

Cost of delivery

You will have the opportunity (based on your entered postcode) to view the finalised delivery charges on your order at the checkout stage before you complete your order and make payment.

Viewing Orders: Once you have registered and logged in you can view all your past orders online. This makes re-ordering simple and fast.

Missing Products and Quality Issues

We pride ourselves on the quality of our products and offer a 100% satisfaction guarantee to customers. If for any reason you have: received an incorrect item, your whole order has not been delivered, incorrect item/s were delivered or have received something that you are not 100% satisfied with, we will ensure that the product will be replaced. However you must notify Corinne Melanie via email within 24 hours of the delivery being made and return any products as directed. The customer is not to return any goods to Corinne Melanie without obtaining prior authorization from us, this is so that your item can be tracked.  

You can contact us by email to hello@corinnemelanieart.com advising that you would like to return goods. All goods must be returned in the original packaging.

Please include:

  • what product was at issue
  • full details of the defect or other reason for return.

We will then issue a returns form. If you send goods to us without a returns form, we may not be able to identify sufficient details to enable us to attend to your complaint. 

Issues / problems

We pride ourselves on customer service and will rectify any matter you are unsatisfied with where possible and within reason. Having said that, we are not responsible for any late delivery or failure to deliver due to circumstances beyond our reasonable control. Please note that risk for loss or damaged product passes to the customer upon delivery of the product(s) by the driver.

Variations from pictured items

Variations in colour may occur due to variations of colours perception between computer monitors, or the lighting or conditions that the original photo was taken in.

Product Availability

Whilst we make every effort to ensure availability of all products in our range, unfortunately we cannot guarantee that goods advertised on our website will be available. 

Fulfillment Locations

In order to provide artworks worldwide and maintain reasonable shipping timeframes and costs, I utilize several different fine art printers, framers and manufacturers worldwide.

Currently, the fulfillment locations of products, based on shipping destinations are as follows:

Product Type

Shipping Destination

Fulfillment Location

Original Paintings

Worldwide

Australia

Stretched Canvas

Australia

Australia

New Zealand

New Zealand

North America

USA or Canada

Remaining Countries

China

Rolled Canvas

Worldwide

Canada

Wall Murals

Worldwide

Canada

 

Please note these fulfillment locations are subject to change at any time due to environmental conditions.

Intellectual Property Rights

Corinne Watson owns and is licensed to use all of the Intellectual Property Rights on the website corinnemelanieart.com, including software, design, text, graphics, layout, content, and materials.

If you are an online merchant, or you have a strong online/social media presence where you share your products, we encourage you to get creative and create unique photography of the artworks that fits your brand and online retail presence. You must ensure you are licensed to use all of the Intellectual Property Rights on your website/social media account, including software, design, text, graphics, layout, content, and materials.

You must not modify, copy, adapt, store in a retrieval system, reproduce, upload, post, transmit, sell, distribute in any way, communicate to the public or use for commercial purposes, any material on our website without our prior written consent. This website contains registered trademarks and other trademarks which are protected by law. You must not use any mark, logo or trademark appearing on the website, or our name or words or images associated with Corinne Melanie or the names of our products without our prior written consent. We will strenuously defend our Intellectual Property rights.

General Restrictions

You must not:

  • use the website or service for activities that breach any laws, infringe a third party’s rights or are contrary to any relevant standards or codes;
  • use the website or Service in any way, or transmit to or via the website any material, which interferes with other users or defames, harasses, threatens, menaces or offends any person or which prevents any other person from using the website or Service;
  • make fraudulent or speculative enquiries, purchases, or requests;
  • use another person’s details without their permission or impersonate another person;
  • tamper with or hinder the operation of the website;
  • use any mechanism or technique to obtain the details of another customer;
  • knowingly transmit any virus, worm, defect or similar disabling or malicious device to the website;
  • modify, adapt, translate or reverse engineer any portion of the website;
  • remove or alter any copyright, trademark or other proprietary rights notices contained in or on the website;
  • create accounts by automated means;
  • use the website to violate the security of any computer or other network or engage in illegal conduct;
  • use the website or Service other than in accordance with these terms ; or
  • Enable or permit another person to commit any of the above acts.

Disclaimer

The information provided on this website is for use of a general nature only and is not intended to be relied upon as, nor to be a substitute for, specific professional advice. No responsibility for loss occasioned to any persons acting on or refraining from action as a result of any material in this publication can be accepted.

You are advised that content may include technical inaccuracies or typographical errors. We will rectify these immediately should you bring them to our attention and would be most grateful to you. Please confirm any pertinent facts or any further specific details with our sales team, who will be pleased to confirm any particulars.

Corinne Melanie Pty Ltd will not be held responsible for any loss, damage or injury caused by, or related to, the use of any information contained on this website or arising from supply issues or our service to you or the purchase of our products at any time. In any event, including the event that any obligation on our part is implied into these conditions by law, then our liability is limited to the value of the goods that you have purchased.

We give no warranty and make no representation, express or implied, as to:

  • the adequacy or appropriateness of the products for your purpose
  • any implied warranty or condition as to suitability of the products for a purpose other than that for which the products are commonly used;
  • Whether our website will be compatible with your equipment, software or network connection.

Corinne Melanie will endeavour to ensure that any site linked to or from the pages of www.corinnemelanieart.com will be of suitable content, but is not responsible for the content of these external sites.

Corinne Melanie are not liable for any breach of our obligations resulting from causes beyond our reasonable control.

Changes to Pricing

From time to time we may need to alter the price of our products. This may result in the prices of the individual products being slightly different from the notified price. We will advise our customers via email and mail with notice prior to any price changes

Special or Seasonal Products

Corinne Melanie may offer special or seasonal products. This can include hampers, retail packs, seasonal lines and special offers. From time to time, we may also offer special promotions or customer incentives which provide you with a discounted pricing. These promotions are subject to their own terms and conditions.

Privacy Policy

Corinne Melanie values the protection of your privacy, and treats your personal information with the highest levels of confidentiality. We are committed to safeguarding your personal information and will always handle your personal information securely and carefully.

Information that you supply directly, such as through an online order, joining our newsletter or through general enquiries, is used only to provide the best service to our customers and personal information is always stored securely. All data collected, whether directly or indirectly, is used only by Corinne Melanie and is never provided to any other party without your permission or to the extent required by law.

When placing an order on our website, we record sufficient personal details to confirm your identity, and to ensure we send goods to the correct address. At no time do we record your credit card information on our site.

Corinne Melanie will, on request, provide an individual with access to any information we hold about them. Technology and security measures have been implemented to protect the personal information that we have under our control from unauthorised access. Corinne Melanie will comply with the principles as set out in the Privacy Act 1988 and the Privacy Amendment (Private Sector) Act 2000.

Legal Obligation

We reserve the right to use or disclose any information without notice or consent as needed to satisfy any law, regulation or legal request; to conduct investigations of consumer complaints or possible breaches of law; to protect the integrity of our site and our property; to protect the safety of our visitors or others; to fulfil your requests; or to cooperate in any legal investigation as required by law.

 

These terms were last updated 8th May 2019.

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