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Information on how to return an item for a refund or exchange
I do hope you absolutely love your Corinne Melanie Co item. If in the case the item is not suitable and you would like to return it, please follow the instructions below.
If in the case your item has arrived damaged, please contact me so that I can promptly arrange a replacement.
For change of mind returns, the information on this page outlines the process to return your Corinne Melanie Co. order.
Return address: 1/209 Nepean Highway, Seaford, VIC Australia 3198.
Please note that the return address often differs from the origin of your package, so please be sure to use the above address.
You can review the full returns policy below.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Please note, your package may have come from one of several warehouses globally I utilise to ensure that I can ship your artwork to you in the shortest time frame possible. If you received return instructions and a return address within your package, please utilise those instructions to return your item. If you did not receive any return information in your package, please follow the instructions below.
To complete your return, we require a receipt or proof of purchase. If you did not receive an invoice with your package, please print the invoice and include it in your returned package. This is so that when we can confirm the right order, and the right person to provide the refund to.
Please do not send your purchase back to the manufacturer. Please note that although I may arrange for your artwork to be printed and framed locally, the return address is located in Australia.
There are certain situations where only partial refunds are granted (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at enquiries@corinnemelanie.co.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you receive a damaged item please email enquiries@corinnemelanie.co to notify. You will be required to provide photographic evidence of your damaged item so that we can arrange a replacement for you.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to:
1/209 Nepean Highway, Seaford VIC 3198 Australia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
